Last Updated: 13/09/2025
Anyseller (Pty) Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our platform, including our website, mobile app, payment systems, and delivery integrations.
1. Information We Collect
We may collect the following types of information:
Personal Identifiers: Name, surname, ID/passport number, contact details, physical/delivery address.
Account Details: Username, password, account preferences, transaction history.
Payment Information: Bank account details, card details (processed securely via Ozow or Wallet, never stored by us).
Business Information (for Sellers): Company registration details, VAT number, Licences, KYC documentation.
Logistics Information: Delivery addresses, courier tracking details (Uber, Droppa, or others).
Device & Usage Data: IP address, browser type, app activity, cookies, and analytics.
2. How We Use Your Information
We use personal information only for legitimate purposes, including:
To register and manage your account.
To process and fulfil transactions, including payments and deliveries.
To provide customer support and dispute resolution.
To comply with CPA, POPIA, ECTA, PASA, and other legal requirements.
To prevent fraud, money laundering, and misuse of the Wallet.
To improve our services, personalise user experience, and conduct analytics.
To send order updates, account notifications, and—only with your consent—marketing communications.
3. Sharing of Information
We do not sell your personal data. We may share it only as necessary to provide services:
Payment Providers: Ozow, Wallet services (for secure payment processing).
Couriers: Uber, Droppa, or other delivery partners (for fulfilment).
Sellers: Limited order details (for fulfilment of purchases).
Regulators/Law Enforcement: Where required under South African law.
Service Providers: Hosting, analytics, fraud prevention, and customer service partners, under confidentiality agreements.
4. Your Rights Under POPIA
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct your information.
Deletion: Request deletion of your personal information (unless required by law to retain it).
Opt-out: Refuse direct marketing at any time.
Withdraw Consent: Where processing is based on consent. Requests can be made via support@anyseller.co.za.
5. Data Storage & Security
Personal data is stored securely in compliance with POPIA Section 19.
Payment details are processed by PCI-DSS compliant providers (Ozow).
Access is restricted to authorised staff only.
We use encryption, firewalls, and secure servers to protect information.
6. Cookies & Tracking
Our website/app uses cookies and similar technologies to enhance user experience,
remember preferences, and serve relevant ads.
You may disable cookies in your browser settings, but this may affect functionality.
7. International Transfers
If data is transferred outside South Africa (e.g., via cloud hosting), we ensure it is protected under equivalent data protection standards.
8. Retention of Data
We retain personal data only as long as necessary for legal, transactional, or service purposes.
Financial records may be retained for up to 5 years (per South African financial regulations).
9. Children’s Privacy
Our services are not directed at children under 18.
If we become aware that we collected information from a minor without guardian consent, we will delete it.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website/app with a revised “Last Updated” date.
11. Contact Information
For questions or requests regarding this Privacy Policy, contact:
Privacy Officer – Anyseller
Email: support@anyseller.co.za
Phone: +2773 252 9165
Address: 150 Stavast Avenue, Ekklesia, Pretoria, 0186
